Advanced Conflict Coaching Training

Advanced Conflict Coaching Training: Incorporating Positive Psychology

Betsy Zeger in association with Community Boards Mediation Center.

This advanced training incorporates the Positive Psychology model from the University of Pennsylvania’s Certification program, designed to help you deepen your coaching skills and empower clients to resolve conflicts effectively.

Training Overview: In this training, you’ll expand your conflict coaching toolbox with evidence-based techniques proven to support your clients authentic choices. You’ll learn how to guide clients through challenges and foster aligned agreements by understanding both their own and the other person’s perspective.

Key Skills You Will Learn:

Person Praise vs. Process Praise: Focus on efforts and growth instead of outcomes.
ABCDE Model: Understand Adversity, Beliefs, Consequences, Disputation, and Evidence.
Thinking Traps and Antidotes: Recognize and break cognitive biases.
The Empowerment Triangle & Flipped Triangle: Transform negative communication patterns.
Types of Communication Styles: Identify and adapt to different communication approaches.
Forgiveness in Conflict: Learn the REACH model and other forgiveness strategies.
Stages of Change Theory: Understand and support clients through different stages of personal transformation.
SMART Goals: Set clear, achievable goals to foster progress.
Fixed Mindset vs. Growth Mindset: Use curiosity to overcome fixed mindsets and cultivate a growth mindset.
Judger Questions vs. Learner Questions: Practice asking effective questions to deepen understanding and drive better outcomes.
Dreaded Drama Triangle vs. Empowerment Triangle: Learn how to shift from destructive to constructive communication patterns.

This training offers practical tools to help you guide clients through conflict, while promoting growth, understanding, and resolution. Join us for a fun and engaging process of expanding your communication skills!